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Turning off the two-step verification should get you rid of getting a call for verification, hr35.

 

I highly recommend reaching out to our Customer Care Support Team so they can verify your account in a private setting and find out the reason why you're unable to get rid of this prompt.

 

Here's how to contact them:

 

  1. Press the Help icon at the top to display the QB Assistant window.
  2. Then, select the Talk to a human menu and enter the issue/topic.
  3. Next, click on the I still need a human button, and then select the Contact us link.
  4. Choose to Message an agent for real-time assistance or Get a callback to speak with an expert.

 

Keep me posted on how it goes. I want to make sure your two-step verification concerns are taken care of.

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