Let me add some details on how you can contact our support team, @info-loveyourflo.

You can reach our support team from Monday-Friday 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. 

Feel free to post your concern here in the Community. We're here to help you fix any QuickBooks concern. 

Meanwhile, I'll be adding this great Community resource in case you've got other QuickBooks concerns such as setting up payments, managing your income and expenses, running reports, etc. Please refer to this article for more details: Community help articles.

Know that the Community is open 24/7 to help you with your concern. I'll be happy to lend a helping hand. Keep safe and have a great day.