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Hello, tlh121018.

You came to the right place for help with QuickBooks. I'd be happy to help you correct these unapplied payments in QuickBooks Online.


In order to correct your P&L, you'll need to create an invoice, create a journal entry for the payment, and apply the journal entry to the invoice.


To create an invoice:


  1. Select the Plus icon (+) on the upper right corner.
  2. Under Customers, choose Invoice.
  3. Select the name of the Customer from the drop-down list and enter or verify customer information.
  4. Fill out the necessary information.
  5. Click Save and close.

Create a journal entry:


  1. Select the Plus icon (+) on the Toolbar.
  2. Under Other, select Journal Entry.
  3. Enter the transaction date in the Journal date field.
  4. On the first distribution line, in the Accounts field, enter any account listed in the Chart of Accounts.
  5. Enter the transaction amount in the Debits or Credits column.
  6. Tip: The first line is typically a Debit. Once you save the transaction, you can find it in the Recent Transactions report to see whether the Debit entry had the desired effect.
  7. The Description you enter appears on reports that display transaction details.
  8. Specify a customer, vendor/vendor, or employee associated with the line, if any, in the Name field.
  9. Continue to enter distribution lines until the sum of the Debit column entries equals the sum of the Credit column entries.
  10. Select Save.

If you're uncertain what accounts to credit and debit when creating a transaction, it would be best to consult your accountant for guidance.


Apply the journal entry to the invoice:


  1. Select the Plus icon (+) on the upper right corner.
  2. Under Customers, click Receive Payment.
  3. Select the name of the Customer.
  4. Under Outstanding Transactions, locate and select the Journal Entry (see screenshot below).
  5. Click Save and new or Save and close.

You may find these articles helpful:

How to create a journal entry.

How to record a customer payment.

Let me know how it goes, I'll be here if you need anything else. Have a good one.


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