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QB Desktop Pro 2016 user cannot print 1099

I have a user that when she tries to print 1099s nothing happens, regardless if she prints or previews.  If I log her out and log in as another user on the same PC everything works fine.  Both users have the same administrative rights.  I've tried a repair and a reinstall of QuickBooks but that didn't help.  I thought it could be a print driver issue so I removed the installed printers, but no luck.  Any thoughts on how to fix?  Thanks

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