Hi there, tlsisco.
Thanks for getting back to us. Allow me to help and provide some additional information about unassigned payments.
I appreciate you for following the steps provided my colleague. To answer your questions, you'll need to create an invoice in order to record and assign the payment. This will also keep track of your account receivable.
To create an invoice, here's how:
For additional reference you can check this article: Create an invoice in QuickBooks Desktop.
If you need further assistance with the steps, I recommend calling our QuickBooks Desktop Support Team. They have the tools to pull up your account and do a remote session.
Here's how you can contact our phone support:
This will get you on the right track! Please know that you're always welcome to post if you have any other concerns. Community team will always here to help.