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@JessT wrote:

Hi ATS rockdale,

 

I would suggest contacting our partner support for payroll, KeyPay, to check your the setup of your leave item.

  1. Go to Employees in the navigation bar.
  2. Click on Payroll support in the lower-right hand corner.

If there's anything that I can help, please let me know.


 

I had a question about domestic violence leave and sent them an email to ask, they reply just copy the article on their page (same way as they respond to this topic question, giving a link, ask you to manual overwrite the leave), I have read more than 3 times everything they wrote about both topics and check all related article then emailed them. After they send me a link and want me to read, I told them that's not what I was asking. They respond: We would suggest that you contact the relevant authority to ascertain what a casuals entitlement is to DVL. Never waste time to contact them again ever, totally useless.