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QuickBooks Team

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Welcome to the Community, @Erica11.


I’m happy to help you with how preventing the balance showing that it was paid twice. You can make Journal Entries to zero out that balance.


Here’s how:


  1. Select the + New button.
  2. Click Journal Entry.
  3. Fill out the fields to create your journal entry.
  4. Pick Save and new or Save and close.


If you have any other questions, feel free to reach back out to me.

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