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@lba cutting Thank you for that information.

 

There are a few things to look at that can help diagnose the problem. 

 

You can first start by making sure QuickBooks is updated and that you are 2018 version or higher.

 

To check for updates, the user will need to be an admin in QuickBooks Desktop. However, you can set up QuickBooks to automatically download the updates.

 

Let me show you how:

  1. Click the Help menu at the top, select Update QuickBooks.
  2. Click the Update Now tab.
  3. Tick the Reset Update button.
  4. Click Get Updates.
  5. QuickBooks will prompt if there is a pending update, if so proceed to step 5.
  6. Restart QuickBooks. When prompted, accept the option to install the new release.

If you need to update to a newer version of QuickBooks, please contact chat support. 

This link will take you to the QuickBooks support page, where you can select your service and the proper contact channel: Contact Support

 

If QuickBooks is updated and a current version you may need to do a verify/rebuild to make sure there are no data issues.

The following link has instructions to follow: Verify and Rebuild Data in QuickBooks Desktop

 

If you are still seeing discrepancies in totals recorded, please contact support.  We have experts ready to help solve your desktop issues.

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