Thanks for getting back and letting me know, @kjssdca.
Since the resolution I’ve provided above doesn’t fix your issue, I recommend contacting our Technical Support team.
With the help of their tools, they can check it further and can provide another resolution. They can also determine the root cause of this unexpected behavior. You can check our support hours of operation through this link so you can reach out to them at the time convenient to you: Support hours and types.
Then, you can follow these steps below:
You can find me here if you have other queries or concerns with QuickBooks. Keep safe.