Hello there, @kjssdca.
To determine that this issue is not caused by computer securities, we can try accessing the link given by my colleague, Catherine_B through a different device and ISP. This way, you can successfully contact our Customer Care Team.
Once you're in, follow the steps above on how to connect with support. I also encourage checking support hours first, to ensure that we address your concerns on time.
Also, check this helpful article about income and customers: Sales and customers.
Let me know if you have other questions about QuickBooks. I'll be right here to help you out.