Nice to have you joined this thread, @Rena6055.
Allow me to chime in and shed some light on how to get around the error message when accepting an overpayment in QuickBooks Desktop (QBDT).
I recommend deleting and recreating the invoice to isolate the issue. If this is not the case I suggest updating your QBDT to the latest release to ensure it's running with the newest patch and fixes. I'll walk you through the steps:
- Go to the Help menu and select Update QuickBooks Desktop.
- Select the Update Now tab.
- Click Get Updates to start the download.
- When the download finishes, restart QuickBooks and accept the option to install the new release.
You can also utilize this article for more details: Update QuickBooks Desktop to the latest release.
If the issue persists, I suggest running the Verify and Rebuild utility tool. This will diagnose your company file for errors and fixes them right away.
Furthermore, in case you want to refund your customer for their overpayment, you can refer to the steps outlined in this article: Give your customer a credit or refund in QuickBooks Desktop for Windows.
Do you have other questions about invoices and overpayments? Please let me know by leaving a reply. I'll be here more than happy to assist you. Have a dazzling day ahead!
