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Replying to:
QuickBooks Team

Re: Create and manage your Payments user ID

Appreciate you getting back to us, @LLG2.

 

Let me provide some information on how to make sure you're able to provision access to your 

authorized users.

 

One possible reason your other two invited users are not able to create their user account is because they already have an existing IntuitID. With the new authentication system, every QuickBooks Desktop Payments user are required to have their own user credentials to be used in QuickBooks for processing payments.  For a more detailed information, you may check out this article: Learn more about Intuit ID.

 

On the other hand, as mentioned by my colleague, @MirriamM, have you tried inviting the two other users using a different email address? If so, were they able to receive the email invitation and sign in?

 

If the issue persists, I'd recommend contacting our Payments Support Team. A specialist will be able to look into your account on a secured environment and further assist you in provisioning login to your authorized users.

 

Here's how:

  1. Go to this link: https://community.intuit.com/browse/payments-contact-us.
  2. Choose QuickBooks Payments.

Always feel free to visit us here in the Community if you have other questions about creating and managing your QuickBooks Payments user ID. I'm always here to help.