I am testing out if I can use the mac version of Quickbooks. My company file has a number of general journals from many, many years ago that cleared items in Accounts Receivable to a bad debts account. In the Windows version, these journal entries show up as payments in Customer Information and the original Accounts Receivable items do not appear in AR reports. In the Mac version, these do not show up as payments, and the items are still listed in AR reports as not being paid. Interestingly, if you open the original invoice in the mac version, it actually is labeled as paid even though there is no payment in Customer Information.
Any thoughts on whether this can be worked around?