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QuickBooks Team

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Thanks for following this thread, HS10.

This isn’t the kind of experience I want for you. Let me share some information about the unexpected behavior in your invoice reminders.

There issue you’re currently experiencing is already reported to our engineers. They’re currently working to resolve the unusual sending of invoice reminders to customers as soon as possible.

We’ll have to make sure you’re looped into the progress of the investigation. That said, I recommend contacting our QBO Care Team to help you sign up to the list of affected users.  One of our specialists will gather your information in a secure space.

To reach them:


  1. Click on the Help icon at the top to open the QB Assistant window.
  2. Press the Talk to a human menu and enter the issue or topic.
  3. Next, hit I still need a human button to display the QB Assistant option.
  4. Click the Contact us link.
  5. Follow the on-screen instructions to complete the process.
  6. Pick the Messaging option to chat with an agent or Callback.
  7. Then provide the following number: INV-51047.

Let me also share the following article for future reference. It provides an overview of how to manage recurring manage: Create recurring transactions in QuickBooks Online.

Don’t hesitate to visit the Community again for any QuickBooks concerns. I’m always ready to help and make sure you’re taken care of. Have a good one.

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