Thanks for joining this conversation. I'm to help make sure this is taken care of.
Currently, our Product Engineers are still working to get it fixed as soon as possible. While we don't have a firm timeline for when this investigation will be resolved, I highly suggest contacting our Phone Support team if you haven't yet. They have the tools that can verify your account and add your company details to the list of affected users. Once you're added, we can immediately notify you once the issue has been fixed and provide you the resolution.
Here's how to reach them:
1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product and version.
3. Select a Topic, then click the button that says Get Phone Number.
That should point you in the right direction. Thanks for your understanding and patience while we look into this. Please let me know how it goes after contacting them by leaving a comment. Take care always.