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Re: Export to Excel Failure

Thanks for joining the conversation, @Brannon,


I want to share an update about the problem when exporting the Summarize Payroll Data report to Excel.


Our Support Team currently tagged this as an ongoing issue with QuickBooks Desktop Payroll. They're closely working to implement a solution for this unexpected hurdle. While they do, I'd recommend getting in touch with our Payroll Care Team so you're added to our notification lists of affected users.


Here's how to contact us:

  1. Go to this link:
  2. Click the Payroll menu.
  3. Select View Contact Info.

You can have our representatives add you to the investigation number INV-24874. Once added, you'll get live notifications when an update is available.


As a workaround, you can run the report from previous quarters. When you're asked to update, select "yes". That should help you pull all the data correctly. If that does not work you can perform clean install of QuickBooks and Excel.


Please let me know how this goes, @Brannon. I'm here to help you anytime. All the best!

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