Thanks for joining this thread, @SelmaCondo.

I can share the reason why your customer credits are not appearing on the cash basis P&L report.

Recording the pre-payments in QuickBooks requires you to tag it under a liability account. Pre-payments are not showing on the P&L report because even though they're already entered, they are not yet considered income until they are applied to a sales transaction.

The pre-payments only affects your Balance Sheet report but not the P&L, SelmaCondo.

That's it. I'm still here to help you more if you have other questions about reports. Just leave a comment or mention my name. Have a good one.