Hello.
Thanks for taking the time to do the suggested solution by my colleague. I'd like to share a little bit about the Cash Flow planner or forecast, then point us in the right direction in fixing the missing entries.
Normally, the Cash Flow planner or forecast would pick up future payroll checks (not yet entered in QuickBooks). Although, they would disappear on the day the payroll is processed.
Recurring or upcoming entries would also show up on the list of forecasted transactions.
I take it that those entries in question are upcoming payroll checks. It's also odd that the manually entered forecast entry would disappear, as stated in your reply. So, there's definitely going on with the planner, and we need to have this investigated.
We'll want to contact our support. They'll use their tools to take a look at the system and fix the issue. They'll also raise an investigation case if needed.
Here's how to reach them:
- Click the Help menu.
- Go to the Search tab on the pop-up window.
- Proceed with Contact Us.
- In the box, we can enter "Cash Flow planner doesn't pick up payroll entries properly."
- Hit Continue.
- Choose either the phone or the chat option.
After fixing the issue with our support, do you also need to check your payroll liabilities for the next tax season? I'll add this article if you need help: Run payroll reports.
This thread's still open if you have more questions about using the Cash Flow planner or forecast. Do you need a hand in managing your reports, tax forms, and other entries? Let me know, so I can lay down some information or steps.
