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QuickBooks Team

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Thanks for getting back to me and providing the results, drkmkilgore.


I'm here to ensure that the unusual reporting preference issue you have gets resolved. We can try running the Verify and Rebuild tool. This helps fixes common data issues in QuickBooks to avoid reports and preferences problems.


But before that, make sure to comply with the system requirements for QuickBooks Mac to avoid system interruption and issues while using the product. 

  1. Click File.
  2. Choose Utilities.
  3. Select Verify Data.


If errors are found, you'll need to proceed to rebuilding the data:

  1. Click File .
  2. Choose Utilities.
  3. Select Rebuild Data.
  4. Click OK if you receive a prompt to back up your company file.
  5. Click OK when you get the message, Rebuild has completed and proceed to the next step.
  6. Run Verify Data again to make sure there's no error.


Please give this a try, @drkmkilgore.


If you encounter the same issue, I recommend getting in touch with our phone agents. They can utilize more tools, such as screen sharing, to investigate this further.

  1. Click this link:
  2. Select QuickBooks Mac Desktop.
  3. Type-in Technical Support on the search bar. 
  4. Click Get the Phone number below. 

Please add a comment below on how it goes, drkmkilgore. I want to ensure that this is fixed. Have a good one.

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