Instead of just making enhancements at any cost, you should consider what your customers want. You shouldn’t enhance just to enhance if that’s not what we need.
The gigantic price increase was enough to make me consider looking for solutions but, honestly, all the replies I’ve seen are making me DEFINITELY plan to look for alternatives. I don’t hear any care/concern for your customers needs in these responses or any indication that you will get customer Input in the future. Seems that you will keep “enhancing” and delivering price increases.