Hello again, @Probably NotHappy.
To straighten out the issue, I’ll have to view the company file. I’m unable to collect personal details to pull up the account, so I suggest contacting our Technical Support Team.
They have tools to determine what’s causing this issue and if necessary will configure the multi-user set up. To save the business time, you can either sign up to our callback process or chat directly with a support agent.
Just make sure to log in to your company file to get the contact details. Here’s how:
Please know the Community has your back. If you have further questions about QuickBooks, let me know by posting a comment below. I’m here to answer them.