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Hi, cpcil.

I'm here to help and share some updates regarding running payroll reports via Excel in QuickBooks Desktop.


We're receiving reports that other users are getting this issue as well. We would like to inform you that this has already been escalated to our Payroll Team. While they do, I would advise you to reach out to our Payroll Specialists.

This way our engineers can add your account information to the list of affected users and attach your case to the INV-24874. Any progress will be communicated via email.


Here's how to reach us:


  1. Within your QuickBooks Desktop, click Help at the top menu bar.
  2. Click Contact us.
  3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
  4. We’ll provide you a few options. You choose which one is best for you.

I'll pass along the issues you have to the appropriate channels so you're able to reach a point of resolution as quickly as possible. However, as soon as an update is received, I will be happy to update this thread and let you know so that you can get back to business.


For the meantime, you can run the report from previous quarters and when asked to update select "Yes". This way, you can pull all the data correctly. If that does not work clean install of QuickBooks and Excel are possible fixes.


You may find this article interesting: Excel based payroll reports.


Please extend your patience while we're working for the permanent fix. Don't hesitate to drop me a line if you have other payroll reports concerns in QuickBooks. Have a good one.

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