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QuickBooks Team

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That unexpected behavior can be caused by a corrupted file, iMetal. I'll share a few steps to fix it.


First, let's remove the discount item from the invoice. Here's how:

  1. Open the invoice.
  2. Click the discount line item, then delete it.
  3. Click Save & Close

Then, let's run the Verify/Rebuild utility to detect the data damage. Here's how:

  1. Click File.
  2. Go to Utilities, then choose Verify Data.
  3. If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity", the file is damaged. Just continue to Rebuild Data to correct the problem.
  4. When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the back up is finished.
  5. Click OK when you get the message "Rebuild has completed".
  6. Run Verify Data again to check for remaining data damage.

Lastly, let's pull up the Sales by Customer Detail report. This way, you'll see the discounts applied to invoices. Here's how:

  1. Click Reports.
  2. Go to Sales
  3. Select Sales by Customer Detail.
  4. Manually change the dates, then click Refresh


You can also customize the report, add or delete columns and add or remove information. 


Feel free to shoot a comment below if you need more help with this. 

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