cancel
Showing results for 
Search instead for 
Did you mean: 

Reply to message

View discussion in a popup

Replying to:
Level 15

Reply to message

"Could it because there is a partial payment applied to the invoice?"

No.

The invoice has the icon at the top, to Apply available credits.

The credit memo has the icon at the top, to Apply to open invoices.

"Both the invoice and the credit memo are under the customer name on the open invoices report."

That means they each have an Open Balance and should be applied to each other.

Are you using Multiple AR Accounts?



View solution in original post

Need to get in touch?

Contact us