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What is best way to implement RMA process for inventory items to be repaired and returned when we have some customers who take a debit and some who do not?

Almost all parts that would be returned on RMA would be repaired and returned to customers. Some customers take a debit and some do not when they return parts. We need to track how many RMAs we have in process. We also need to create similar process for sending back and tracking the units to our vendor to be repaired. We typically do not take a debit when we send to our vendor since they are always coming back for after repair. We would liek to have as few processes as possible to do both. Thanks
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