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Very much appreciated Rustler. On customer end of the process -what about creating a new item (lets say by adding RMA prefix) when creating credit memo and using the cost and price from original sales order and then rebilling using this part? I assume we would run into similar issue going forward with average cost of this new part over time but it would also allow us to easily report/see RMA units.  Thanks again for your help. Will also visit your site.

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