Showing results for 
Search instead for 
Did you mean: 

Reply to message

View discussion in a popup

Replying to:
QuickBooks Team

Reply to message

Happy Friday, @monica-hawkins.


The penny balance from your customer is a personal choice whether or not you want to keep it. Although you may wish to consult with your accountant before you make that decision. I've listed the steps below to help you out if you decide to delete it:

  1. Navigate to the Invoicing tab and click Customers.
  2. Select the customer with the penny balance.
  3. Locate the Transaction List and find the transaction that shows a penny.
  4. Press the drop-down arrow and choose Delete.

I suggest making a note when you delete the balance just in case something is off by a penny in the future. That way, you know why it's off and what caused it. 


Feel free to comment below if you have any other questions. Have a great weekend!

View solution in original post

Need to get in touch?

Contact us