I'm here to help, kkasnett.
If you're referring to recording a loan in QuickBooks Online (QBO), you'll have to set up a liability account to record loan and its payments. I'll guide you how.
To record the loan payment, refer to this article: Set up a loan in QuickBooks Online.
I'm also linking an article in case you're trying to record a loan for assets. For more details, check this link: How do I record the loan for an asset?.
Otherwise, you can schedule a callback from one of our experts if you're referring to your QuickBooks Capital loan. You can go to this link: https://quickbooks.intuit.com/capital/faqs/. Just scroll down to the bottom and click on Schedule a call.
You can leave a comment if you have further questions. We're always around to help.