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Hello Sally,


To update your payroll billing information, you'll want to go to Account and Settings. Let me show you how:

  1. Click the Gear icon in the upper-right corner and select Account and Settings.
  2. Select Billing & Subscription tab and go to the Payroll section.
  3. Look for Payment method and click Edit next to your credit card information.
  4. Enter the updated details in the Payment Information window/drawer.
  5. Click Save and Done.

You can also use a private browser when updating the billing information. It doesn't store cache files which gives us a hint for any cache related issues. Using other supported browser can be a good alternative, too.


If you can save the changes successfully, we can clear the cache storage of your regular browser. Then, you can continue processing your payroll.


I'll be right here if you need more assistance in updating your payroll billing information.

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