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We've been experiencing this issue for 4 months now. Have spent countless hours on the tech support time with zero results. We have reinstalled the program, repaired the templates, reset the configurations, and many more troubleshooting steps. I'm a developer and have consistently asked if they want to see our log files and they have always told me no. This leads me to believe they are aware of the issue but have no solved it. All help is appreciated.

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