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QuickBooks Team

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I'm here to provide some information on how we can handle this chargeback, @BookemDanO

When a customer disputes a charge, the financial institution notifies you and QuickBooks Payments (Merchant Services) a Chargeback Advice form. 

You’ll want to check your emails, including the spam to verify. You can also track chargebacks from the Merchant Service Center for more details.

I have a reference here to get the chargeback settled and how to prevent it in the future. It contains several facts and a step-by-step process on how to respond and manage it.

You can reach out to our Payments Support team to assist you personally with this matter. They can guide you thoroughly with any possible ways to get this done immediately. Please know that they’re available from 6:00 AM until 3:00 PM PT on Saturday and most open during weekdays starting 6:00 in the morning up to 6:00 PM. 

Here’s how to contact them:


  1. Select the Help menu.
  2. Click Contact Us.
  3. Enter this statement on the box, “customer filed a chargeback.”
  4. Choose to Get a callback.

You might want to visit this article on how Intuit backing you when you received a chargeback. There are also additional links included about disputes for a depth understanding. 

You can count on me if you have follow-up questions or concerns with your chargeback situation. I'll get back to you as soon as I can. Always take care.

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