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Thanks for requesting some updates about this topic, @bharrod,

 

At the moment, the fix for the issue with invoice reminders being sent prematurely is still in the works. Our engineers are working internally so we can't provide the exact turnaround time on when a resolution is released.

 

Instead, they send live updates about the status of the investigation through email. To add your account to the notification list, please contact our Support Team.

 

Our Support Team are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday. If you can't reach us during this time, you can request a callback so you won't have to wait on the line.

 

Here's how: 

 

  1. Sign in to your QBO account.
  2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  3. From there, select the Contact Us button and enter your concern in the description box.

  4. Once done, select Call us or Get a callback option.

Please provide the investigation number INV-51047 to our representatives.

 

Your utmost patience is highly appreciated. If you have other questions or concerns that needs immediate attention, please let me know in the comment below. I'll be more than happy to help. Have a nice day!

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