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QuickBooks Team

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Hi there, @levelupmarketing.

 

If you're using QuickBooks Payments and your customer's payments haven't been deposited yet, it's possible that they're on hold. However, you don't have to worry about it. This doesn't mean there's anything wrong. It only means that our QuickBooks Merchant team needs to review the payment.

 

They are doing this periodically to ensure everything is alright. This is for the benefit of everyone involved in the payment process. Here's how to check if a customer payment is on hold and what you can do during the review.

 

First, sign in to the Merchant Service Center to check the status of your customer's payment. If you see the word "Withheld" in the Method column, that payment is on hold and they're reviewing it. Any time there's an issue, they'll email you about it. 

 

You can also search for your transactions and check its details by following the steps in this article: How to search for transactions in the Merchant Service Center.

 

You're more than welcome to visit this thread again if you have other questions. Just add the details of your concern here and I'll help you out.

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