cancel
Showing results for 
Search instead for 
Did you mean: 

Reply to message

View discussion in a popup

Replying to:
Level 1

Reply to message

Thank you for your reply. But I still not sure if this works for what I need to do. I had researched before sending my request and found the same answer you gave me. And it seems this explanation only addresses a specific scenario - for example giving a refund for a return. And that will work on that specific scenario but not for what I need.

What I need is to refund a customer the credits and/or overpayments posted in QBs. Before you sent me your answer I created the Expense, used A/R and selected the customer but the overpayments were still unapplied. The amounts won't clear. BTW the feature to automatically apply a credit is off. My question is:  how can I create a refund for a customer using only specific amounts shown as overpayments? How can these overpayments be removed and show as refunded to the client? Thank you again.

Need to get in touch?

Contact us