Thanks for getting back to me, @djrobbo.
I appreciate you following the steps that I've provided. I'm here help make sure this is taken care of.
Since you're still unable to pull up the forms, I highly suggest reaching out to Payroll Support this time. They have tools such as screen-sharing that can check your account and further investigate this issue in a secure environment.
Here's how to reach them:
1. Go to http://payroll.intuit.com/support/contact/.
2. Select your Payroll Subscription type.
3. Choose a topic.
4. Click on the View Contact Info button to get their most update contact number.
That should point you in the right direction. Please let me know how it goes after contacting them. I'm always here if you have any additional questions or concerns. Take care!