Thanks for getting back to us, @enquiries-twcthe.

Let me share some information about recording the £20 customer charge. You can receive the customer payment on the invoice along with the £20. Then, deposit the payment. From there, enter the -0.50£ using your Go Cardless fee account. This will make your bank deposit the total amount of 19.5£.

Let me walk you through how to do it:

1. Go to +New.
2. Choose Receive payment.
3. Make sure to select the Undeposited Funds in the Deposit to drop-down.
4. Enter the £20 in the Amount received section. Make sure it's also posted in the Payment section.
5. Click Save and close. See the image below.

After that make a bank deposit. Here's how:

1. Go to +New.
2. Choose Bank deposit under Other.
3. Under Select the payments included in this deposit, tick the invoice.
4. Under Add funds to this deposit, select your Go Cardless fee account.
5. Enter the fee as negative amount to bring up the correct Total amount.
6. Click Save and close. See the attached image below.

With the above steps, you're able to record your customer charge and match your downloaded transactions with QuickBooks.

Refer to these articles for details:

• Categorise and match online bank transactions in QuickBooks Online.

• Reconcile an account in QuickBooks Online.

Keep me posted if you have follow-up questions or concerns with Go Cardless transactions. I'll be around to help. Have a wonderful weekend ahead.