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QuickBooks Team

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Hi David

 

There are a few steps you would need to follow to show this refund and match the transaction. As you already have the credit note done the next steps are below

 

1. go to the + symbol in the top right

2.select expense

3.fill in the customer as the payee

4. In account details under account select the debtors account(it may also be called accounts receivable)

5. fill in the amount refunded the bank account paid from and any other fields you need to and  save and close

6. go back to the + symbol

7. click on receive payment and then select the customer

8. make sure the expense to debtors and the credit note are ticked and the date is correct and then save and close

9.this closes the credit note and shows the refund as paid and you can then go into the banking section and you should see a match there

 

Any questions at all let us know

 

Kind regards

 

Emma

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