I've also experienced this issue before, DevlinR Maguire.

Let's run some troubleshooting steps to resolve this matter. 

First, let's refresh QuicKBooks page by clicking the refresh icon at the upper part.

Then, if the ? Help icon still won't show, then we can proceed to our next troubleshooting step.

Try using a private or incognito window. This type of window will not store any cache that causes the page to load slower.

Then if it works, you can go back to your regular browser and clear its cache. When the cache is piled up, it can cause an unexpected issue on the page you've opened.

You can also use a different supported browser like Google Chrome, Mozilla Firefox, Internet Explorer, and Safari.

The QuickBooks Community team is always up to help you.