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Super Explorer ***

Refund Receipt

A customer was issued an invoice, which they paid.


We are now cancelling the invoice, and refunding the customer by BACS.


I believe using Refund Receipt is the suggested way of doing this in Quickbooks Online. A Refund Receipt will create both the credit against sales (including accounting for any VAT), plus it logs a transaction showing the money being returned to the customer (to match with the bank account).


When I look at sales reports, all looks fine there.


When I look at the individual customer's record, the balance shows as £0, but the total now has:


1. Original Invoice £180

2. Original Payment -£180

3. Refund -£180

Total = -£180.


I originally thought I would be creating a credit memo for £-180, then a payment going out of £180 and the totals of all the transactions would be £0.


Then, I read that Refund Receipt was the way to do this (refund a paid invoice), but the totals are -£180 and it's making me wonder if I've done something wrong. Should the total be £0?