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QuickBooks Team

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Thanks for the clarification and prompt reply, @jennydstudio-gma.


I’d like to help and get you back in the right track. To isolate this issue, we’ll need to look into your account and find the root cause of this.


That being said, I suggest reaching out to our Support Team. They have the proper tools to securely check your account and investigate this further. Here’s how to reach them from your QuickBooks Self-Employed (QBSE) mobile app:


  1. Tap + button on the dashboard. 
  2. Select Ask QB Assistant.
  3. Ask general questions like “How much have I made this year?”.

You can also refer to this article for more details: Contact QuickBooks Self-Employed Support


I’d also recommend accessing your account through a regular web browser. I can imagine how inconvenient this is for you, but, it’s the best workaround we can do to keep you in working order. Once you’re able to log in via a regular browser, you can follow the steps provided by my colleague Jen_D above.


Let me know if you have any other questions or concerns in regards to your QBSE account. I’ll be around to back you up. Keep safe and take care!