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marcdansereau-sy
Niveau 1

Payroll: forgot to enter YTD cumul in his personnal profile before running 1st payroll of an employee transferred from another payroll. how can I correct situation ?

 
1 RÉPONSE 1
LauraAB
Équipe QuickBooks

Payroll: forgot to enter YTD cumul in his personnal profile before running 1st payroll of an employee transferred from another payroll. how can I correct situation ?

Hello marcdansereau-sy,

 

Thanks for choosing to use QuickBooks Online and one of its payroll modules! Each of these are great tools to keep your data in one place and balance the books. Making sure you have all of the information you need in your books is a big part of that process and I'll steer you in the right direction for sorting this out.

 

The steps to resolve this situation are going to depend largely on the payroll module you're using. Standard and Advanced Payroll have different options and different ways to correct these kinds of situations, so I want to make sure you're getting the information you need for the payroll service you're using. Because of all the moving parts involved with payroll, the best and fastest way to handle these situations is to speak with support directly.

 

I encourage you to get in touch with support using one of the options below. The team member will be able to gather all the necessary details to get you back on track as quickly as possible.

 

Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat

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I notice your screen name is French, so I'd just like to highlight that if you prefer to speak to someone in French, we do have bilingual agents available as well. I know communicating in your preferred language can make all the difference!

 

Have a great rest of your day.

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