Thanks for visiting the Community, mgriffin422.
Before importing your bank data, make sure to update Internet Explorer to the latest version. This is to ensure you get the best experience when using the program. For detailed instructions, check out this guide: TLS 1.2 for QuickBooks Desktop for Windows.
Next, save a copy of the company file to avoid accidental loss. Once done, let’s go ahead and download the Web Connect file.
Here’s how:
- Log in to Key’s website to download the .qbo file.
- Next, open QuickBooks and the company file you’re working on.
- Then, import the .qbo file
If you continue to get the same result, perform the recommended steps in this article. The guide is from the US, but it also applies in your region: Fix Web Connect import errors.
For future reference, the following link contains resources to help efficiently use the bank feeds feature. It's from another region, but the processes are also similar: Sync and match your bank account with QuickBooks.
Don’t hesitate to visit the Community again if you need help when working in QuickBooks. I’ll be around to assist further. Have a good one.
