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olega majid
Level 1
posted
‎April 29, 2021 11:11 AM
last updated ‎April 29, 2021 3:11 AM

quick book failure to deduct from our bank account

hi team ,we have set up quick book account that is to re-activated ,money is to deducted after one months trial. bank details were given permitting quick book to deduct from our account but money was not deducted as our account has been temporarily blocked pending payments . what should have been the problem 

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1 Comment 1
RCV
QuickBooks Team
QuickBooks Team
‎April 29, 2021 12:43 PM

quick book failure to deduct from our bank account

Let's perform some troubleshooting solutions to add a user to your account, olega majid. 

 

There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes odd behavior when reactivating your QuickBooks Online (QBO) account. To better isolate this issue, let's try signing in to QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

Then, try updating your payment account by following the Update billing, subscription, and firm info in the QuickBooks Online Accountant article. Once done, renew your account subscription QBO again. 

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBSE collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

 

If the problem persists, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send us a message via chat if you need further assistance in renewing your account. From there, our chat agent will pull up your account in a secure environment and help you with your concern. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Start a chat. and type in your contact info.

Visit our Manage Your Account page to learn more about managing your Intuit account. 

 

I'd like to know how you get on after trying the steps or after contacting our support agent, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always. 

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