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YA-serv
Level 1

Bank Feed with N26 via open banking doesn't work even though it is available in the list

Hello Quickbooks Team & Community - I am an international customer who learned about your product in the UK. The bank connection with UK banks is phenomenal. The seamless integration is just wonderful. 

 

I am now also working in the Eurozone (in Spain to be specific). Unfortunately none of the Spanish banks nor any Neobanks with Spanish IBAN are integrated via open banking. 

 

One of the banks that shows up in your bank feed options is N26. When I try to connect to the bank, it doesn't work unfortunately. I spoke with one of your agents, who was kind but also tried to dodge my support request. I have also contacted N26 and they too have dodged my support request. 

 

I would love you to work together because this would really make a massive difference to the Euro Zone businesses who are familiar with both of your products. 

 

N26 seems almost there. I have even a message pop up in my phone app, but the connection doesn't work. 

 

My current work around is working with Revolut, but the Lithuanian IBAN does cause problems. If you can integrate more Spanish Services, I would be eternally grateful.

 

Screenshot attached of the error message

6 Comments 6
Jen_D
Moderator

Bank Feed with N26 via open banking doesn't work even though it is available in the list

 

It's good to have you here in the QuickBooks Community, @YA-serv.

 

I can share some insights about this bank error you're getting and how to get it fixed.

 

What usually triggers the error 590 in QuickBooks Online is the Captcha that appears while adding the bank connection. If the Google Captcha verification takes too long, then the bank website gets a timeout error that causes the banking website to get closed, and this fault triggers error 590 in QuickBooks Online. Here are the instances that generate this error:

 

  • Your Banking website is experiencing downtime and is not responding to the user’s login request.
  • You are unable to pass the Google Captcha verification.
  • Slow internet speed, or no web connection.
  • Bank feeds are not activated in QuickBooks Online.

 

The suggested troubleshooting for this error 590 is to disconnect your banking account from QuickBooks Online and then reconnect it to create a new connection. In your case, if it wasn't connected in the first place, let's try to verify your internet connectivity. 

 

  1. Open a supported browser, then type in QuickBooks.com and press Enter.
  2. Notice the time taken by the browser to load the website.
  3. If it takes time to load the website, then this indicates issues with your internet connection, and you must contact your IT persons to get the issues fixed.

 

If the problem persists after this, I suggest contacting our Support Team again. I know you already called them, but this issue needs to be reported to our engineers. Here's how to contact us:

 

  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom, click on Contact Us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.
  6. Enter your account contact info then press Get a chat.
  7. When using this option, make sure to enable pop-up windows. The chatbox will appear at the bottom right section of your monitor, and an agent will be with you shortly after.

 

In the meantime, you can manually import the transactions while the connection is still pending. To get your entries in QuickBooks, see the following links:

 

 

 

If you have other questions or concerns with your bank connection, leave another below. I'll be more than happy to help. Have a wonderful day!

YA-serv
Level 1

Bank Feed with N26 via open banking doesn't work even though it is available in the list

Hello @Jen_D 

 

Thanks so much for your response. Unfortunately I have already spoken to support and tried to raise a ticket, but I am not sure if it worked. 

 

Would you please have your tech team look into this bug?

 

I have tried to contact N26 as well and unfortunately nobody there seems interested either in resolving the issue.

 

There is no captcha at the end of N26 login. They have send an approval to the phone app after logging in, but before I am able to approve the window is already gone. I am not sure why the window is closing since it doesn't close with other banks. 

 

It would be great if you tech team could look into this.

 

Thank you so much

Fiat Lux - ASIA
Level 15

Bank Feed with N26 via open banking doesn't work even though it is available in the list

@YA-serv 

Have you explored Wise Business? You can integrate it with QBO and N26.

https://wise.prf.hn/l/64dl92k

 

YA-serv
Level 1

Bank Feed with N26 via open banking doesn't work even though it is available in the list

Yes I have @Fiat Lux - ASIA - Wise works perfectly fine, but the IBAN for transactions is in Belgium. That is causing quite a bit of problems when instructing clients to pay :(

 

Or is there a trick to use the N26 IBAN for transactions?

 

Then again, I wouldn't want to pay an additional fee for transactions.

Fiat Lux - ASIA
Level 15

Bank Feed with N26 via open banking doesn't work even though it is available in the list

Wise and other members have joined forces to fight this issue in Europe. When you encountered it, you should report that immediately.

https://www.acceptmyiban.org/

 

YA-serv
Level 1

Bank Feed with N26 via open banking doesn't work even though it is available in the list

@Fiat Lux - ASIA - it's not that the IBAN isn't accepted but it looks fraudulent when your invoice has another IBAN country than the country you are conducting business. It causes with some banks issues, and to be honest, I would rather prefer Quickbooks sort out my technical problem than reporting the people who are trying to pay me.

 

But thanks so much for the tip. The only viable option is at the moment Revolut.