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A great weekend to you, rsoscc!
Yes, you can definitely redo your reconciliation. I'll share the details to guide you through it.
To do this, simply open your bank register and find the transactions within the affected period. Then, you'll want to click each of them and click the Reconcile (R) field until the R mark changes to C (cleared) or blank. Then, hit the Save button and confirm the change. That's it.
When you're done unreconciling the transactions, please be sure to correct the 4 entries you mentioned. Then, re-reconcile your account after.
On the other hand, please know that re-reconciling your account will not replace the existing reconciliation report of the affected period. However, QuickBooks will create a fresh one for you instead.
Reach back out if you have questions as you go through the process. You can also find references on the main QuickBooks Support page.
Hi, I'm facing the similar problems but an Error message shown when i tried to expand a particular transaction - ErrCode:BILLING-13017 which led me unable to click C nor R. May i know how to sort out. And how can i unreconcile the entire statement instead of individual entrey?
Welcome to the thread, @C S. I’d be glad to assist you with your reconciling concern.
The error code you received may cause by an inactive subscription. You'll want to check your subscription to confirm. Here's how:
From there, you'll see if your account is active. If yes, then I recommend using an incognito window and logging in. Incognito won't save your browsing history which can result in an error.
These are some of the shortcut keys:
Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related issues.
As for your other concern, if you’re currently using QuickBooks Online Accountant, use the Undo a reconciliation feature to unreconciled previous transactions without manually editing individual transactions from within the register. To visually guide you through the steps, click on this link: Undo a reconciliation.
However, if you’re using a different version, you may need to manually unreconciled each transaction. Here's the process:
I also added a link to give more insights about unreconciling transactions. I recommend consulting with your accountant before performing any of the steps. This is to ensure your records are in order.
If you need more help with QuickBooks Online reconciliation, I'm just a few clicks away. Have a great day.
Thanks MirriamM.
- Error message still exist after an incognito window used. Looks like it doesn't relate to browser issue.
- Tried to follow the "Undo a reconciliation" instructions, logged to Reconciliation Report page in QBO Accountant view but unable to see the "Undo" button in action column.
Hi there, @C S.
I'll help make sure you're able to unreconcile your transaction in QuickBooks Online (QBO).
First off, thank you for sharing the results after following the suggestions shared by my colleague above in getting rid of the error message. Since the problem still exist, I recommend contacting our Customer Care Support.
With their tools, one of our specialists can pull your account on file and create a case documentation letting our engineering team investigate the root cause of this error message. To do so:
Meanwhile, the Accountant View is a display option to get an overview of your online company. And you can switch from business to accountant view to use this feature.
While the Undo button is a reconciliation feature available only for accountants with QuickBooks Online Accountant account. This is the reason why you're unable to find this option after following the instruction above. And it is indicated to contact your accountant to use this feature.
Lastly, you may also visit the Banking articles here in the Community to get all the reference you need while working with your account reconciliation. References like using the transaction register and handling bank or credit card accounts connected to the online banking.
If there's anything else that I can help you with aside from working with transaction reconciliation in QBO, please let me know in the comment below. An update from your interaction with our support specialist is also appreciated. Take care always, @C S!
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