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aidan-kellyoshea
Level 1
posted
‎April 08, 2024 07:13 AM
last updated ‎April 08, 2024 7:13 AM

Has anyone had a legacy reconciliation discrepancy after moving from desktop to online accounts

This nominal code is essentially a creditors control account, it has all the expense wages payments included in it with no invoices posted against these payments leaving the large debit balance. This must be down to the way that you are posting the expenses/wages on Quickbooks. There is no need for anything to be posted to this NL account, a straight Dr to the relevant expense nominal code and a credit to the bank nominal code will do.
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1 Comment 1
Irene R
QuickBooks Team
QuickBooks Team
‎April 08, 2024 09:07 AM

Has anyone had a legacy reconciliation discrepancy after moving from desktop to online accounts

Welcome to the Community, Aidan.

 

I appreciate your posting your concern here in the Community regarding your reconciliation discrepancy after moving from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO). Let me help you by guiding you to the right support team where they can help you with this matter. 

 

Since the Community is a public forum, I recommend contacting our support team again. In this way, you'll gain secure access to the latest information and updates related to this matter. Rest assured that our product engineering team is committed to finding a solution and resolving this problem at your earliest convenience.

 

To contact our support team: 

 

  1. Log in to your QBO account.
  2. Click on Help (?) at the upper right corner of your screen.
  3. Tap on Search, then select Contact Us.
  4. Select a topic to connect with the right expert.
  5. Choose how to contact our QB support team.
    • Via a Callback, where they’ll save you a spot and call you back.
    • Via Chat, start a chat with our support.

 

Moreover, find out through this article how to transfer your features and data from QBDT to QBO: Learn how features and data move from QuickBooks Desktop to QuickBooks Online. 

 

You can also check this article that entails frequently asked questions in importing data in QBO: Common questions about importing data in QuickBooks Online.

 

Don’t hesitate to leave a comment if you have more inquiries about your reconciliation discrepancy in QBO. I’ll be here to address this as soon as possible. Have a great day ahead!

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