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labestcyprus-gma
Level 1

Hello! I would like to connect the bank which is located in Cyprus, the name of the bank is Hellenic bank. The system doesnt show me this bank between the list of banks

 
Solved
Best answer November 28, 2020

Best Answers
ChristieAnn
QuickBooks Team

Hello! I would like to connect the bank which is located in Cyprus, the name of the bank is Hellenic bank. The system doesnt show me this bank between the list of banks

Hi there, labestcyprus-gma.

 

Thank you for posting here in QuickBooks Community and for providing the name of your bank.

 

Since you've confirmed that the system doesn't show Hellenic bank from the list of banks in QuickBooks, there are a few possible reasons why you're unable to locate the bank. Those are:

 

  • Your bank has multiple names on our list. Make sure you have selected the correct listing or have tried all possible links. Search by the banking sign-in URL to ensure you are using the correct listing.
  • Your bank does not connect to all types of accounts (for example, personal accounts vs business accounts).
  • Your bank is not a participating financial institution.

 

If you're unable to find your bank after confirming the required details above, I'd recommend trying other versions of your financial institution that are listed.

 

Here's how:

 

  1. Go to the Banking menu at the left panel.
  2. Select Add account/Link account.
  3. Enter the name of your financial institution. When it appears, select it from the list.
  4. Continue to add the account to QuickBooks Online.

 

If you have tried all the options matching your bank's name and still can't connect, I suggest requesting support for your bank. Please follow the steps below.

 

  1. Go to the Banking menu.
  2. Select Add account.
  3. Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks," and you will be presented with helpful tips to try and locate your bank account.
  4. If you’re still unable to find your bank, select Request support for your bank.
  5. Enter your bank's web address (URL) in the field provided, then select Request.

 

For additional information, you can click this article: Find your bank or credit card account when you connect to online banking.

 

In the meantime, you can manually upload the bank transactions into QuickBooks Online. Please open this article to see the detailed information and steps: Manually upload transactions into QuickBooks Online.

 

Please refer to this article to view steps on how you can review downloaded bank and credit card transactions by matching or adding them to avoid duplicate entries: Categorise and match online bank transactions in QuickBooks Online.

 

Please keep in touch with me here for all of your QBO needs. I'll always have your back. Thanks for coming to the Community and take care.

View solution in original post

2 Comments 2
ChristieAnn
QuickBooks Team

Hello! I would like to connect the bank which is located in Cyprus, the name of the bank is Hellenic bank. The system doesnt show me this bank between the list of banks

Hi there, labestcyprus-gma.

 

Thank you for posting here in QuickBooks Community and for providing the name of your bank.

 

Since you've confirmed that the system doesn't show Hellenic bank from the list of banks in QuickBooks, there are a few possible reasons why you're unable to locate the bank. Those are:

 

  • Your bank has multiple names on our list. Make sure you have selected the correct listing or have tried all possible links. Search by the banking sign-in URL to ensure you are using the correct listing.
  • Your bank does not connect to all types of accounts (for example, personal accounts vs business accounts).
  • Your bank is not a participating financial institution.

 

If you're unable to find your bank after confirming the required details above, I'd recommend trying other versions of your financial institution that are listed.

 

Here's how:

 

  1. Go to the Banking menu at the left panel.
  2. Select Add account/Link account.
  3. Enter the name of your financial institution. When it appears, select it from the list.
  4. Continue to add the account to QuickBooks Online.

 

If you have tried all the options matching your bank's name and still can't connect, I suggest requesting support for your bank. Please follow the steps below.

 

  1. Go to the Banking menu.
  2. Select Add account.
  3. Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks," and you will be presented with helpful tips to try and locate your bank account.
  4. If you’re still unable to find your bank, select Request support for your bank.
  5. Enter your bank's web address (URL) in the field provided, then select Request.

 

For additional information, you can click this article: Find your bank or credit card account when you connect to online banking.

 

In the meantime, you can manually upload the bank transactions into QuickBooks Online. Please open this article to see the detailed information and steps: Manually upload transactions into QuickBooks Online.

 

Please refer to this article to view steps on how you can review downloaded bank and credit card transactions by matching or adding them to avoid duplicate entries: Categorise and match online bank transactions in QuickBooks Online.

 

Please keep in touch with me here for all of your QBO needs. I'll always have your back. Thanks for coming to the Community and take care.

View solution in original post

Fiat Lux - ASIA
Level 15

Hello! I would like to connect the bank which is located in Cyprus, the name of the bank is Hellenic bank. The system doesnt show me this bank between the list of banks

@labestcyprus-gma 

As an additional option, if you deal with multi currency invoices, you may open a virtual bank account at TW and utilize the bank feeds.

https://prf.hn/l/7gg1NWy