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Ire Return
Level 1

Hi I have a problem that hasn't been resolved. My bank connection says it has expired and asks to reconnect. Reconnected numerous times , all the same. No response.

 
1 Comment 1
Rubielyn_J
QuickBooks Team

Hi I have a problem that hasn't been resolved. My bank connection says it has expired and asks to reconnect. Reconnected numerous times , all the same. No response.

Let me provide some steps to help you reconnect your bank to QuickBooks, @Ire Return.

 

To start, let's update your bank manually to refresh the connection between QuickBooks and your financial institution. 

 

Here's how:

  1. Sign in to your QuickBooks Online account.
  2. Go to the Banking tab.
  3. Select the blue tile at the top for the bank account you want to update.
  4. Select the Update button. If you see a message about additional authentication, follow the on-screen instructions. 

If you still got the same results, we can perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. Let's log in to your account using a private browser. This mode will not save any history making it a great place to identify issues in the browser. 

 

You may use these shortcut keys that I've listed below:

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

Once logged in, try to reconnect your bank to QuickBooks. If it works, go back to your default browser and clear its cache and cookies to refresh the system. If the issue persists, I'd recommend using other supported browsers in accessing the tab.

 

I've added this resource on how to add your bank and credit card accounts in QuickBooks Online.

 

For future reference, feel free to check out this article: Manually upload transactions into QuickBooks Online.

 

Don't hesitate to tag my name if you have other questions with QuickBooks. I'll be glad to help you. Stay safe always.