Hi there, @IUS.
I've got some insights to share in regards to reviewing your transactions to determine when your QuickBooks and bank balance started to differ.
At this time, we don't have the option to locate directly when the difference between your bank and QuickBooks balance arises. You'll need to review each transaction on your register to identify the exact date.
To do that:
- Go to the Gear ⚙️ icon at the top.
- Select on Chart of Accounts under Your Company.
- Look for the bank account that you're working with.
- Under the Action column, click on View register.
On the other hand, here are some possible causes why these balances don’t match:
- Outstanding transactions.
- New transactions for a connected account.
- Duplicate transactions.
- Edited or deleted transactions.
- Card (liability) account.
To get this issue sorted out, please visit this link that contains complete details on what are the actions to be taken for this situation: Learn what to do if your account in QuickBooks Online doesn't match your bank statement.
In addition, you can always check out these resources attached to give you more information about fixing reconciliation discrepancies together with its workflow:
I'd also like you to know that our developers are constantly looking and considering new features to be added to the system. This way, we can make the product work the way your business needs.
I'll be right here to help if you have any other questions. Just leave a reply below. Take care!
