Bank error 185 means your bank or financial institution (FI) requires more information after you enter your credentials.
This may mean that your FI has additional security requirements, such as a security question or one-time passcode (OTP), for you to address.
Fix error 185
- Security questions: If your bank or FI asks you a security question, enter your answer. You may see this error again the next time you update if you have multiple security questions. As you enter your answers, QuickBooks Online remembers the security questions you have been asked and answers for you.
- One-time password (OTP): If your bank or FI asks for an OTP, get your OTP (on a device, through text, call, etc.), and enter it each time you see Error 185.